Frequently Asked Questions

GENERAL ENQUIRIES

Q: Why is selling the products in the Music Shop?
A: All products on this website are sold by Midi Spot ApS. Your purchase of the products establishes a direct relationship with Midi Spot ApS (on-line seller) which assumes all the responsibilities towards you foreseen by the laws in force

Q: Why are products priced differently?
A: Products that are based on entirely new styles are priced €4.99, whereas products based on internal styles are only €1.99. This way you will not be paying for styles that came with your keyboard.

Q: Is your payment page secure?
A: Yes, our payment page is secure and uses secure protocol (https).

Q: I don't have a Visa/ Mastercard/ Diners Club credit card. Is there any other payment option?
A: Our payment gate also supports Dankort, Visa/Dankort and eDankort cards. To avail of these options, you need to select "Denmark" on the personal details page. Additionally, we are currently developing a voucher system that will practically enable cash payments (not yet available).


TECHNICAL ENQUIRIES

Q: The download links I received are no longer active.
A: Download links are temporary and are only active for three days or four download attempts. Please make sure to download your purchased data immediately and store it securely.

Q: Data would not store on my E-80.
A: Most common reason is the “memory protection switch” on the back of your keyboard. Once you set it to "off" position, you should be able to store the data.

Q: The files are not recognized as ZIP archives and cannot be unzipped.
A: Sometimes the file extensions are changed or removed during the download; this happens more often with Mozilla Firefox browser, and cannot be prevented from our side. This only affects the filename, and not the structure of the file, so you will only need to add the correct .ZIP extension of the file name.
Note: Your file browser may be set not to display file extensions. In this case you will first need to enable this feature. For Windows users: Open explorer and go to Tools>> Folder Options>> View and make sure to uncheck the option "Hide extensions for known file types".